Returns & Refunds
Your satisfaction is guaranteed
100% Satisfaction Guarantee
We stand behind the quality of every Aura product. If you are not completely satisfied with your first box, we will make it right.
Return Policy
Opened products
Due to food safety regulations, we cannot accept returns of opened or consumed products.
Damaged or defective items
If your products arrive damaged or defective, we will replace them or issue a full refund at no additional cost to you.
Wrong items received
If you received the wrong products, contact us and we will ship the correct items right away.
How to Request a Refund
Contact Us
Email hello@aura.com with your order number and a description of the issue.
Provide Details
Include a photo of any damage if applicable. This helps us process your request quickly.
We Review
Our team will review your request and respond within 1-2 business days.
Refund Issued
Approved refunds are processed within 5-7 business days to your original payment method.
Refund Timeline
Once your refund is approved, it will be processed within 5-7 business days to your original payment method. You will receive a confirmation email when the refund has been issued.
Subscription Cancellation
Cancel your subscription anytime from your dashboard — no cancellation fees, no questions asked.
Your current billing period will be honored. You will continue to receive any boxes already paid for.
You can also pause your subscription to skip a month without losing your pricing.